STORE AND SHIPPING POLICY
1. Processing Time
1.1 Hand-made products: (i.e. Crystal Grids, Roller oils etc) are custom-made with care. Please allow 5 business days for production before your order is shipped.
1.2 Ready-Stock Products: Products that are ready stocked will be packed and shipped on Thursdays of every week.
2. Shipping
2.1 Local and international orders are shipped via our chosen partner courier at our discretion.
2.2 Estimated delivery times vary by location:
Local (Singapore): 1-3 business days
International: 7-14 business days
Once your order is shipped, you will receive a tracking number via email
3. Shipping Fees
3.1 Free domestic shipping for orders above S$100
3.2 Deliveries within Singapore: S$5 for the first 5 kg; S$9 for orders 5-10 kg; S$15 for orders above 15kg
3.3 International Deliveries (outside of Singapore): S$24 for the first 0.5 kg; S$30 for orders 0.5-1 kg; and S$5 for every subsequent 0.5 kg, up to 3 kg (S$50).
4. Returns and Exchanges
4.1 Custom-Made Products: All sales are final for custom-made items due to the unique and delicate nature of our products.
4.2 In the rare event that a faulty or defective product is received, and we are unable to retrieve the item from you, we will issue an immediate refund in Store Credits.
- Claims will be assessed based on the age and condition of the faulty item. Items may be denied unless the issue is deemed a genuine manufacturing fault.
- Returns for faulty or defective items will be eligible for refunds in Store Credits if the claim is made within 14 days of receiving your order. Items returned beyond this period will not be accepted.
- To make a claim, please follow these steps:
1. Email hello@wbcollectif.com
2. Include your order number (e.g., #12345).
3. Attach pictures of the product (if applicable for defective items).
If your claim is justified, a refund in Store Credits will be issued upon confirmation or after the item(s) are received by us.
5. Sales Items
The Returns & Exchanges Policy is NOT applicable for sales items that are marked down in price.
6. Disclaimer
6.1 Crystals are natural materials, and variations in size, color, and shape are part of their unique beauty. These differences are not considered defects.
6.2 Amendments or cancellations can't be made once your order has been confirmed. Please ensure that your orders are final before proceeding to check out.
7. Lost or Stolen Packages
We are not responsible for lost or stolen packages once they are marked as delivered. Please ensure your shipping address is accurate and secure.